Making a great first business impression is crucial for building a wonderful reputation for your business. After all, you want people to return to work with you again and again…
Making a great first business impression is crucial if you’re going to build a wonderful reputation for your business and keep people coming back to work with you again and again. Not only should you focus on making a great first impression yourself; you should be making sure your business is making a great first impression, too.
Read on to learn how to do both for the best results:
How You Can Make A Great First Impression
Making a great first impression as the owner of a business is a must. Below are some pointers you can use to ensure you’re giving off the right signals:
- Make eye contact – this shows you as a more confident person who is actively engaging with another person.
- Actively listen – this means showing you’re listening, not staring into space. Nod your head and make noises like you’re thinking about what they are saying.
- Pay attention – pay close attention to the other person so that you can mirror them and get a feel for their mood.
- Focus on body language – have open body language, stand up straight, and make sure you look friendly but business-like.
- Speak expressively – speaking expressively is far more interesting than speaking in a monotonous voice!
- Dress the part – dress how you want to be seen, whether this is in smart/casual attire or a nice suit. What sort of business owner do you want to be?
How Your Business Can Make A Great First Impression
Now let’s talk about how your business can make a great first impression. Below are pointers:
- Invest in training consistently – consistent training for you and your staff will ensure you’re offering the highest quality customer service possible. Investing in yourself and others this way is never a waste of time or money.
- Outsource – outsourcing will save you time and money in the long run. For example, you could hire a live virtual receptionist and this will save you having to hire somebody permanent where you will have far more commitment to them.
- Create a great company culture – having a great company culture is a must these days. Look at big companies and learn from them. How do they treat their staff? What bonuses do they have? Can they take naps in the office? Do they have extra paid holiday days?
- Make sure everybody is happy – provide your staff with a place to grab refreshments, praise them, and be a great leader. The people that work for you are extremely important, so keeping them happy is a must.
- Ask for feedback – ask your audience and staff members for feedback so you can improve.
- Keep things tidy – hire a cleaner so you can keep things healthy and tidy at work. Don’t expect your staff to do this. You should also work on creating an inspiring space that people enjoy spending time in.
Making a great first business impression isn’t just about how you treat your customers, but your staff too. Start working on your reputation today!