With many options available take a detailed look at the three best support packages: email only, full Microsoft Office 365 Support and Full Desktop Support
Not only does Office 365 allow you to work anywhere in the world on any device (as long as you have an internet connection) but you can also choose from a number of support packages that can provide a smooth, hassle-free experience when using the cloud.
With different options to choose from, we are taking a detailed look at the three best Byte’s CloudFlex support packages: email only, full Microsoft Office 365 Support and Full Desktop Support.
Take a look at the best helpdesk packages of 2017.Click To Tweet
Email Only Support
Nothing can be more important to your business than your email, as it is your company’s connection to many clients and customers. Unfortunately, an email issue can result in a reduction in company productivity, and it may even pose a threat to your data.
It is, therefore, essential to have the appropriate support available, so you have the expertise you will need to recover from a threat to your business. However, experienced technicians can help you resolve domain verification or change control panel issues, or can offer assistance for Advanced Outlook connectivity problems or the DNS Manager.
Full Microsoft Office 365 Support
Office 365 support has become a popular package for many cloud users, as it can easily resolve general support issues, such as basic troubleshooting problems and “How to” help. You will, therefore, have direct access to certified technicians who have the knowledge and experience to assist in a variety of cloud issues, such as a problem with Skype for Business, OneDrive or Yammer, plus more.
Full Desktop Support
If you are looking for an amalgamation of email only support and full Microsoft Office 365 support, you should seriously consider the Full Desktop and Mobile package. This unique support solution offers all the benefits of the two packages, combined with assistance with computer, tablet and mobile troubleshooting, as well as peripherals, network connectivity, application setup and support, performance, security, offsite connectivity, plus so much more.
Conclusion
There is a helpdesk support option to suit your requirements and budget, but it is advisable to discuss your needs with your chosen Microsoft partner. In addition to third-party support services, we recommend looking for a partner who provides their clients with seamless migration support, as they should cover every aspect of the process, from the migration process to training users on how to use the cloud solution.
You should also consider third-party security tools that can maximize Office 365 while improving your industry performance. For example, you could incorporate a backup disaster and recovery service or email and document encryption, which can aid the support services.
There are hundreds or thousands of companies that may state they can easily help you move to Office 365, but they may not have the knowledge or experience to provide a successful transition. We, therefore, encourage you to make an informed decision before you select an Office 365 support service, so review a company’s reference sites, roadmap and longevity – which can each indicate their trust and experience. If a company appears too good to be true, trust your gut and visit an established provider.
